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Booking and Cancellation Conditions:

Booking a room and receiving the booking confirmation creates a contract between the guest and Haus Kärnterland according to the contract terms of the Austrian Hotel Organisation.

In order to collateralize the contract we need a deposit of € 150,00 per room within two weeks. The bank account will be intimated with the booking confirmation.

Arrival and Departure:  The rooms you booked are at your disposal at 2:00 pm on the day of your arrival. On the day of your departure we ask you to clear the rooms until 10:30 am.

 We recommend an insurance for trip cancellation, as in case of cancellation the following charges might accrue:

  • Cancellation up to three months before your arrival free. A made deposit is a credit note for another stay within the next twelve months.
  • Cancellation from three up to one month before your arrival: A cancellation fee of 40% of the price of the room booked will be charged.
  • Cancellation from one month up to a week before your arrival: A cancellation fee of 70% of the price of the room booked will be charged.
  • Cancellation within one week before your arrival: A cancellation fee of 90% of the room booked will be charged.

In case of departure before the date of departure (notification up to 10:00 pm on the day before, rooms must be cleared before 10:30 am the following morning) or arrival after the date of arrival will also be charged with 90% of the room price for the remaining overnight stays as well.

If a last-minute reservation is made (also by phone) a lodging contract according to Austrian hotel contract – conditions will be made. So if your reservation is cancelled or in case of no-show no fees will be charged.

Reservations by phone without deposit can only be kept up until 6:00 pm on the day of arrival, if we do not receive any message about a later arrival.

Otherwise the contract terms of the Austrian Hotel Organisation apply.

Cashless payments are possible with debit-cards (Maestro). Unfortunately, we cannot accept credit cards.

 

We recommend a travel insurance and an insurance of trip cancellation, so all costs are defrayed in case of cancellation. For Example the
 
Europäische Reiseversicherung
Haus Kärntnerland, Familie Schmidt, Ringstrasse 3, 5562 Obertauern, Austria, Tel.: +43/6456/7271, Fax 7549, E-Mail info@haus-kaerntnerland. at
 
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