Booking & cancellation conditions
When a guest books a room and the accommodation owner sends the guest a confirmation of booking, then a contract comes into effect and Austrian Hotel Contract Regulations apply.
To safeguard this contract we require a deposit of € 150 per room within two weeks of booking. Our bank details for transferring the deposit will be sent to you with your booking confirmation. Guests from Germany can transfer the deposit free of charge to a German bank account.
Arrival & departure: your rooms are ready for you from 2.00 pm on arrival day. We kindly ask you to vacate your rooms by 10.30 am on departure day.
We strongly advise you to take out hotel cancellation insurance, as in the event of cancellation charges will be made as follows:
- Cancellation within 3 months prior to arrival free of charge. Your deposit is valid as credit for a stay within the next 12 months.
- Cancellation between 3 months and 1 month prior to arrival: a cancellation fee of 40% of booked room price will be charged.
- Cancellation within 1 month to a week prior to arrival: a cancellation fee of 70% of the booked room price will be charged.
- Cancellation within 1 week prior to arrival: a cancellation fee of 90% of the booked room price will be charged.
In the event of departure before the agreed departure date (notification by 10 pm at the latest the day before, rooms should be vacated by 10.30 am) or arrival after the agreed arrival date then 90% of the agreed room price for the remaining nights will be charged.
In the event of late bookings (also by phone) an accommodation contract according to Austrian Hotel Contract Regulations comes into effect. Thus the same cancellation fees apply in the event of cancellation or no-show.
Reservations can be made by phone without deposit - unless we receive notification otherwise, arrival is only until 6.00 pm.
Non-cash payment is also possible with all European EC cards (Maestro). Unfortunately we do not accept any credit cards.